Elevate Your CX

With more than 20 years in Customer Success, Customer Support and Go-to-Market Leadership at successful companies, we can help you improve your customer strategies to remove friction and unlock growth.

Customer Success Consulting

Let's Improve Customer Success For Growth

A few ways we can help:
  • Customer Success Strategy Development
  • Customer Success Playbook Design
  • Retention & Churn Reduction Strategies
  • Customer Success Technology Advisement
  • Customer Success Talent Sourcing
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Customer Success Leadership

We Provide Executive CX Leadership

If you need a longer-term Customer Success advisor or a fractional CS leader, Jon Smith can provide:
  • Fractional VP of Customer Success / Experience
  • CS Advisement to the C-Suite or VP of Customer Success
  • CS Advisement to Portfolio Companies
  • CS Advisement to the Board of Directors
Get Started

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Let's Get Started

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