My expertise lies in two main areas:

• Helping organizations deliver exceptional Customer Success through fractional leadership or short-term consulting
• Helping leaders gain clarity through executive coaching and advising

My approach blends learnings and strategic insight with hands-on experience to build a personalized plan to meet your goals.

Before founding Frame & Form, I spent two decades developing and implementing winning strategies as an executive. Key professional highlights that have shaped my success include:

• Holding executive leadership positions in Customer Success and Operations at world-class companies like Mailchimp (acquired by Intuit), Calendly (raised $350M in funding), ImageRight (acquired by Vertafore), Riverside (raised $30M series B), and The Home Depot.
• Gaining experience leading teams as a player/coach and an executive, as small as 5 to as large as 400 team members
• Developing post-sale teams to deliver top-performing retention, growth and customer satisfaction across multiple industries
• Mentoring hundreds of individuals from front-line employees to CEOs and founders to reach their goals

My goal is to use these experiences to help you go further, faster.

Whether you're looking to improve your Customer Success organization or develop your own skills as a professional, I would love to partner with you on your needs.