What Others Say

"Jon's approach to Customer Experience blends a combination of empathetic leadership, business savvy, deep customer connectedness and technical aptitude. Balancing these skills, Jon helps teams identify areas of opportunity, up-level performance and generate concrete paths to improve. I was pleased to partner with Jon during an amazing hyper growth stage of growth which found us rapidly expanding the team and standing up new systems, tools and processes never before in existence all while taking the business fully remote. Seeing he and his team rally to the occasion was inspiring and evidence of his ability to motivate them towards greatness."

“Working with Jon was a great experience. He was a valuable thought partner who helped me push my team to the next level. His questions were insightful, and he brought a wealth of customer experience knowledge. On top of that, Jon is just a genuinely good human and enjoyable to be around.”

"Jon’s one of those individuals I look forward to collaborating with on new ideas and challenges. His experience as a leader across Customer Success, Operations and Support adds value to his perspective, which he is always willing to share with others to help them grow. Whether you’re a C-level executive or at an earlier stage in your career, I recommend a conversation with him."

"Under Jon’s leadership, I was given the space to grow into the leader he knew I could be. His approach, both as a leader and a coach, was instrumental in shaping my leadership style. He not only provided tactical guidance—tools I still use to this day—but also encouraged me to experiment, mentoring me through the process. I credit much of my success as a leader to the time I spent learning from Jon."

"Jon is high on my list of all-time favorite people. As my boss, he challenged me to grow past my comfort zone and supported me along the way. Now, as my friend, he's still there to celebrate the wins and coach through the losses. His superpower is identifying the next most important thing, and then figuring out the best way to do it."

"Jon is extremely knowledgeable in the Customer Experience arena. He has always displayed the utmost integrity and professionalism as well as a strong business sense with attention to detail. It has been truly a pleasure having the opportunity to work with such strong, influential leader."

“Jon is a heart-centric leader, and his compassion and care for his team permeated all the way down to our customers. I learned countless lessons from Jon that have influenced how I operate as a business owner and interact with my clients.”

Jon is one of the most talented, influential yet very humble people I've ever worked with. He’s always seeking ways to not only improve process and systems, but to improve people as well. I felt very developed by his coaching and was always met with such positive, motivating, and uplifting energy each and every time I was in his presence."

"A leader and an innovator, Jon's intellect and drive has gotten him to where he is. But it's his unwavering fortitude and unwillingness to settle for mediocrity that will propel him to make big and meaningful changes anywhere he goes. It is an honor to learn from a guy like Jon."

"I have seen Jon deliver above and beyond, time and again for clients in order to create "Raving Fans." He is technical, idea driven, and always willing to share his knowledge and thoughts. His style is motivating and progressive. Jon is strong professionally and in personal character, with his work ethic and wide range of skill sets, he is valuable to any organization."

"Jon was truly one of one. Usually the smartest guy in the room and full of great ideas. I’ve seen him glide through tough situations with such grace and class! I’ve really enjoyed watching his progression over the years."