Supercharge Your Customer Success
How I Can Help
Interim CS Leadership
Step in as your acting CS leader to fully own and operate the function during periods of growth or transition
What You Get
→ Executive-level leadership across Success and/or Support to get quick wins and elevate the function in a short time
→ Clear ownership and momentum during a critical transition period
Ideal For: Companies who need who need strategic leadership and steady execution 10–20 hrs/week over 3–6 months
30 Day CS Assessment & Tune-Up
A fast-turnaround, focused engagement to evaluate your CS org and identify high-impact opportunities
What You Get
→ Full diagnostic of your CS org, customer journey, and key metrics
→ Stakeholder insights to surface gaps or blockers
→ Clear summary of your highest-leverage opportunities
Ideal For: Leaders who need quick clarity before hiring or making changes to your CS strategy
CS / CX Advisory
Strategic partnership to solve specific challenges and improve post-sale growth
What You Get
→ Diagnosis and fix for problems like churn, handoff, or journey issues
→ Development of specific tools like segmentation, playbooks, or health scoring
→ Strategic guidance to internal CS or CX leadership
Ideal For: Leaders who need expert input to guide key decisions or improve post-sale systems
Executive and Team Coaching
Hands-on support to help managers and senior leaders lead with clarity, confidence, and consistency.
What You Get
→ Stronger day-to-day decision-making and leadership skills
→ Improved team performance, morale, and retention
→ Frameworks to grow faster as a leader
Ideal For: Senior or growing leaders who need coaching or a sounding board — not just direction.
Our Experience Includes Companies Like...
Book A Free 20-Minute Discovery Call
Let’s hop on a no-pressure 20-minute call to talk through your needs. You'll get a few next steps & frameworks to use, even if we don’t end up working together.